Last updated: May 20, 2026

All sales made through 16Wells (16wells.com) or affiliated websites are final. We do not accept returns, offer refunds, or provide exchanges on any products or services, including but not limited to consulting engagements, strategy sessions, audits, digital deliverables, courses, subscriptions, and any other paid offerings.

By completing a purchase, you acknowledge and agree that:

• Payment is non-refundable once submitted.
• No refunds will be issued for unused portions of a service, missed sessions, or change of mind.
• No refunds will be issued for dissatisfaction with results, outcomes, or deliverables, as engagement results depend on factors outside our control including your participation, implementation, and market conditions.
• Digital products and downloadable materials are delivered immediately and cannot be returned.
• Subscription and recurring services may be cancelled at any time to prevent future charges, but previously billed amounts will not be refunded or prorated.

Duplicate or Erroneous Charges

If you believe you have been charged in error — for example, a duplicate transaction or a charge for a service you did not authorize — please contact us within 7 days of the charge at [email protected] and we will review the transaction. Confirmed billing errors will be corrected.

Chargebacks

If you have a billing concern, please contact us directly before initiating a chargeback with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us is a violation of our terms and may result in suspension of services and collection of the disputed amount plus any associated fees.

Questions

Questions about this policy can be sent to [email protected].